About the job
The Guest Service Agent position at Oaks Darwin Elan Hotel is all about creating memorable experiences for guests from the moment they arrive. This job is crucial in ensuring that every guest feels welcomed and valued, guiding them through their stay with exceptional service. The team thrives on collaboration and innovation, fostering a supportive environment where everyone can grow and succeed.
You'll be responsible for
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Welcoming guests
Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.📞
Communicating effectively
Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.📅
Managing reservations
Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.Key criteria
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Customer service experience
Demonstrated background in high-quality service delivery.View
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Effective communication skills
Ability to articulate information clearly across various mediums.View
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Professional presentation
Maintains a polished appearance reflecting company standards.View
