About the job
The Guest Service Agent position at Avani Cypress Lakes Resort is all about creating memorable experiences for guests. This job is crucial in ensuring that every visitor feels welcomed and well taken care of from check-in to check-out. The team thrives on collaboration and a shared commitment to exceptional service, making it a fantastic opportunity for anyone passionate about hospitality.
You'll be responsible for
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Welcoming guests
Providing a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.📞
Communicating effectively
Maintaining clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.📅
Managing reservations
Overseeing the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.Key criteria
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Customer service experience
Demonstrated background in high-quality service in hospitality.View
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Clear communication skills
Exceptional ability to articulate information across various mediums.View
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Proactive problem-solving
Experience addressing guest needs and resolving issues efficiently.View
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