About the job
The Guest Services Agent at The Westin and Four Points by Sheraton Brisbane is a vital team member dedicated to delivering exceptional guest experiences. This job plays a crucial role in ensuring smooth front office operations, from check-ins to addressing inquiries and resolving concerns. The team thrives on collaboration, professionalism, and a shared commitment to creating memorable stays for every guest.
You'll be responsible for
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Anticipating guests' service needs
Asking questions and observing guest preferences to provide tailored service.🏨
Managing front office operations
Overseeing day-to-day operations of the front office, ensuring smooth check-ins and check-outs.🗣️
Handling guest complaints
Resolving grievances and conflicts by negotiating with relevant parties to ensure guest satisfaction.Key criteria
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Customer service experience
Demonstrated experience delivering exceptional guest service.View
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Front office management skills
Experience managing front office operations in a high-volume environment.View
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Relationship building skills
Proven ability to build and strengthen customer relationships.View
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