Accor Hotels13 followers311 jobs

Guest Services - Switchboard Operator | Part Time

JuniorPart-timeHybridMelbourne VIC, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

As a Switchboard Operator at Hotel Chadstone Melbourne MGallery, you'll be at the heart of our guest experience, creating genuine connections while managing multiple requests with grace. This job is all about delivering the seamless luxury experience our guests expect, and your ability to stay organized will be key. Join a supportive team that values community and offers endless opportunities for growth and development.

You'll be responsible for

📞

Answering incoming calls

Professionally and politely manage all incoming calls via the switchboard, ensuring a warm welcome for guests.
🌟

Providing exceptional service

Anticipate guest needs and respond to requests promptly and courteously, creating memorable experiences.
🔗

Communicating with departments

Effectively liaise with other departments to assist guests with room changes, dining bookings, and more.

Key criteria

📞

Switchboard operation experience

Proven experience managing switchboard operations in a hospitality setting.

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💬

Exceptional communication skills

Demonstrated ability to communicate effectively with guests and team members.

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🖥️

High computer literacy

Experience using various computer systems for guest management and communication.

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Meet the team

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4 criteria for this job
Switchboard operation experience
Proven experience managing switchboard operations in a hospitality setting.

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Exceptional communication skills
Demonstrated ability to communicate effectively with guests and team members.

View

High computer literacy
Experience using various computer systems for guest management and communication.

View

Attention to detail
Proven track record of maintaining accuracy in guest interactions and requests.

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