IBM
SeniorFull-timeHybridMelbourne VIC, AustraliaCustomer successSoftware engineeringIT supportPosted 2 days ago
About the job
The Senior Support Engineer position is an exciting opportunity to join the HashiCorp Global Support team, focusing on customer satisfaction and success. In this role, you will troubleshoot complex issues related to HashiCorp Secure products, such as Vault and Boundary, while ensuring clear communication with customers. The team thrives in a fast-paced, collaborative environment, where growth and learning are highly valued.
You'll be responsible for
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Troubleshooting customer issues
Reproducing, troubleshooting, and resolving customer issues by building or using existing test environments and tools.📞
Communicating with customers
Effectively gathering details, providing diagnostics, and delivering solutions within SLA to ensure customer satisfaction.🤝
Collaborating with teams
Collaborating with field and engineering teams to resolve complex cases and leading debugging calls.What we're looking for
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6+ years of support engineering experience
Proven background in customer-facing technical roles.View fit
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Strong troubleshooting skills
Ability to resolve urgent, high-visibility issues effectively.View fit
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Experience with cloud platforms
Familiarity with distributed systems, microservices, and containers.View fit
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