MYOB9 followers9 jobs

Head of Education Services

SeniorFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Head of Education Services at MYOB is a pivotal job that focuses on building a learning engine to help ERP customers gain maximum value quickly. This position plays a crucial role in shaping the future of work by enhancing customer education and enablement. MYOB fosters a collaborative and supportive environment where team members can thrive and make a meaningful impact.

You'll be responsible for

📊

Delivering education services strategy

Own and deliver the strategy for MYOB’s Mid Market Education Services capability, from early design through to commercial scale.
👥

Building a high-performing team

Build and lead a high-performing team that can design, deliver and improve education programs at scale.
🔗

Partnering across teams

Partner across Product, Customer Success, Sales and Services to lift onboarding, adoption, engagement and retention, using clear performance reporting to keep improving.

Key criteria

📚

Customer education experience

Proven experience in customer education within SaaS ERP technology.

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📈

Revenue accountability

Demonstrated experience managing revenue or P&L for education services.

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🤝

Cross-functional leadership

Experience leading teams across Product, Services, and Sales.

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Meet the team

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5 criteria for this job
Customer education experience
Proven experience in customer education within SaaS ERP technology.

View

Revenue accountability
Demonstrated experience managing revenue or P&L for education services.

View

Cross-functional leadership
Experience leading teams across Product, Services, and Sales.

View

Adult learning knowledge
Deep understanding of adult learning principles and digital approaches.

View

Performance reporting skills
Experience using data to drive continuous improvement in learning outcomes.

View

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