Only About Children23 jobs

Head of Family Experience & Growth

SeniorFull-timeOfficeSydney NSW, AustraliaPosted 4 months agoVerified 21 hours ago
Pending fitX of Y criteria met

About the job

The Head of Family Experience & Growth is a pivotal job that focuses on designing and delivering a comprehensive growth strategy for families. This role is essential for driving occupancy and revenue performance while ensuring exceptional experiences for families across all touchpoints. Collaboration and a commitment to continuous improvement are at the heart of how the team operates.

You'll be responsible for

📊

Developing growth strategies

Creating and executing annual occupancy growth strategies to meet budgeted targets.
🌟

Owning customer experience

Managing the family journey from enquiry through enrolment and retention, ensuring a consistent experience.
🔧

Leading cross-functional initiatives

Driving process improvements and transformation initiatives to enhance enrolment and retention.

Key criteria

📈

8-10+ years in sales or growth

Proven experience in driving growth and occupancy strategies.

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💻

Strong CRM expertise

Demonstrated proficiency in CRM and marketing automation tools.

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📊

Customer lifecycle management experience

Experience managing customer journeys from enquiry to retention.

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View more

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5 criteria for this job
8-10+ years in sales or growth
Proven experience in driving growth and occupancy strategies.

View

Strong CRM expertise
Demonstrated proficiency in CRM and marketing automation tools.

View

Customer lifecycle management experience
Experience managing customer journeys from enquiry to retention.

View

Leadership in multi-site environments
Experience leading teams across multiple locations for growth.

View

Track record in customer satisfaction
Proven ability to enhance retention and satisfaction metrics.

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