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Head of Family Experience & Growth

SeniorFull-timeOfficeSydney NSW, AustraliaPosted 4 months agoVerified 23 hours ago
Pending fitX of Y criteria met

About the job

The Head of Family Experience & Growth is a pivotal job that focuses on designing and delivering a comprehensive growth strategy for families. This role is essential for driving occupancy and revenue performance while ensuring exceptional experiences for families across all touchpoints. Collaboration and a commitment to continuous improvement are at the heart of how the team operates.

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You'll be responsible for

📊

Developing growth strategies

Creating and executing annual occupancy growth strategies to meet budgeted targets.
🌟

Owning customer experience

Managing the family journey from enquiry through enrolment and retention, ensuring a consistent experience.
🔧

Leading cross-functional initiatives

Driving process improvements and transformation initiatives to enhance enrolment and retention.

Key criteria

📈

8-10+ years in sales or growth

Proven experience in driving growth and occupancy strategies.

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💻

Strong CRM expertise

Demonstrated proficiency in CRM and marketing automation tools.

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📊

Customer lifecycle management experience

Experience managing customer journeys from enquiry to retention.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
8-10+ years in sales or growth
Proven experience in driving growth and occupancy strategies.

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Strong CRM expertise
Demonstrated proficiency in CRM and marketing automation tools.

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Customer lifecycle management experience
Experience managing customer journeys from enquiry to retention.

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Leadership in multi-site environments
Experience leading teams across multiple locations for growth.

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Track record in customer satisfaction
Proven ability to enhance retention and satisfaction metrics.

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