Head of Family Experience & Growth
About the job
The Head of Family Experience & Growth is a pivotal job that focuses on designing and delivering a comprehensive growth strategy for families. This role is essential for driving occupancy and revenue performance while ensuring exceptional experiences for families across all touchpoints. Collaboration and a commitment to continuous improvement are at the heart of how the team operates.
You'll be responsible for
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Developing growth strategies
Creating and executing annual occupancy growth strategies to meet budgeted targets.🌟
Owning customer experience
Managing the family journey from enquiry through enrolment and retention, ensuring a consistent experience.🔧
Leading cross-functional initiatives
Driving process improvements and transformation initiatives to enhance enrolment and retention.Key criteria
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8-10+ years in sales or growth
Proven experience in driving growth and occupancy strategies.View
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Strong CRM expertise
Demonstrated proficiency in CRM and marketing automation tools.View
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Customer lifecycle management experience
Experience managing customer journeys from enquiry to retention.View
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