TPG Telecom8 followers17 jobs

Head of Home Internet - Product Experience and Devices

SeniorFull-timeHybridBarangaroo NSW 2000, AustraliaPosted 4 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Head of Home Internet - Product Experience and Devices is a pivotal job at TPG Telecom, responsible for enhancing customer experiences and driving commercial success through innovative product management. This job plays a crucial role in shaping the future of home internet services, ensuring seamless delivery and high-quality outcomes for customers. Collaboration is key, as the team works cross-functionally to achieve shared goals and create a vibrant, connected community.

Meet the team

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You'll be responsible for

🏆

Owning product episodes

Own and improve end-to-end health of priority cross-functional product episodes, ensuring strong performance across customer, operational and commercial measures.
🚀

Leading device launches

Lead the planning and execution of broadband device launches, ensuring readiness across proposition, operations, systems, channels and customer communications.
💡

Driving customer experience improvements

Drive improvements in device customer experience, identifying pain points and implementing changes to improve satisfaction, activation success and service outcomes.

Key criteria

📊

Leadership experience in product roles

Demonstrated leadership experience in product or operational roles.

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🔗

Cross-functional initiative experience

Experience leading initiatives across multiple teams and business units.

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📈

Analytical capability

Strong analytical skills using performance metrics for decision-making.

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5 criteria for this job
Leadership experience in product roles
Demonstrated leadership experience in product or operational roles.

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Cross-functional initiative experience
Experience leading initiatives across multiple teams and business units.

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Analytical capability
Strong analytical skills using performance metrics for decision-making.

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Stakeholder management skills
Proven ability to influence senior leaders and delivery teams.

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Device management experience
Experience managing device propositions and launches effectively.

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