Country Road Group2 followers68 jobs

Head of IT - Omni Channel - Country Road Group

SeniorFull-timeHybridMelbourne VIC 3000, AustraliaPosted 1 month agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Head of IT – Omni Channel at Country Road Group is a pivotal job that shapes the technology and product roadmap for an exceptional customer experience across various platforms. This transformation role is crucial as the company embarks on a major unified commerce platform migration. Collaboration and innovation are at the heart of the team’s approach, ensuring that each brand's unique identity is reflected in technology and product decisions.

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You'll be responsible for

🚀

Leading omni-channel technology strategy

Lead the omni-channel technology and digital product strategy across customer, retail and digital platforms.
🔧

Owning technology platforms lifecycle

Own the lifecycle of eCommerce, POS, CRM, customer service, digital marketing and retail technology platforms.
📦

Driving digital product delivery

Drive digital product delivery across the customer journey from discovery to post-purchase.

Key criteria

💻

Commercial technology and digital product leadership experience

Extensive experience in large-scale retail or customer-facing environments.

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🔄

Proven success in omni-channel technology programs

Demonstrated success in leading major platform transformations.

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🏗️

Strong technology architecture foundations

Ability to make sound platform and integration decisions.

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A meaningful career starts with a match

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5 criteria for this job
Commercial technology and digital product leadership experience
Extensive experience in large-scale retail or customer-facing environments.

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Proven success in omni-channel technology programs
Demonstrated success in leading major platform transformations.

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Strong technology architecture foundations
Ability to make sound platform and integration decisions.

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Experience with eCommerce and retail systems
Deep knowledge of CRM, POS, and customer service platforms.

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Exceptional stakeholder engagement skills
Strong capability in managing vendor and partner relationships.

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