Country Road Group3 followers68 jobs

Head of IT - Omni Channel - Country Road Group

SeniorFull-timeHybridMelbourne VIC 3000, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Head of IT – Omni Channel at Country Road Group is a pivotal job that shapes the technology and product roadmap for an exceptional customer experience across various platforms. This transformation role is crucial as the company embarks on a major unified commerce platform migration. Collaboration and innovation are at the heart of the team’s approach, ensuring that each brand's unique identity is reflected in technology and product decisions.

You'll be responsible for

🚀

Leading omni-channel technology strategy

Lead the omni-channel technology and digital product strategy across customer, retail and digital platforms.
🔧

Owning technology platforms lifecycle

Own the lifecycle of eCommerce, POS, CRM, customer service, digital marketing and retail technology platforms.
📦

Driving digital product delivery

Drive digital product delivery across the customer journey from discovery to post-purchase.

Key criteria

💻

Commercial technology and digital product leadership experience

Extensive experience in large-scale retail or customer-facing environments.

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🔄

Proven success in omni-channel technology programs

Demonstrated success in leading major platform transformations.

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🏗️

Strong technology architecture foundations

Ability to make sound platform and integration decisions.

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Meet the team

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5 criteria for this job
Commercial technology and digital product leadership experience
Extensive experience in large-scale retail or customer-facing environments.

View

Proven success in omni-channel technology programs
Demonstrated success in leading major platform transformations.

View

Strong technology architecture foundations
Ability to make sound platform and integration decisions.

View

Experience with eCommerce and retail systems
Deep knowledge of CRM, POS, and customer service platforms.

View

Exceptional stakeholder engagement skills
Strong capability in managing vendor and partner relationships.

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