Head of Product and Experience
About the job
This job is an exciting opportunity to lead Jetstar's Digital Product & Experience teams, playing a crucial role in shaping the digital strategy for the future. The Head of Digital Product & Experience will drive customer transformation and ensure that Digital operates as a strategic enabler of Jetstar's commercial ambitions. The team thrives on collaboration, innovation, and a shared passion for delivering exceptional customer experiences.
You'll be responsible for
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Leading digital product and channel performance
Driving growth across digital channels while optimising conversion, revenue and speed to market through transformed retailing capabilities.🖥️
Owning digital customer experience strategy
Delivering cohesive, customer-centric experiences and continuous improvement across all digital touchpoints.👥
Building high-performing teams
Developing and leading multi-disciplinary teams while maintaining strong partnerships across Jetstar and Qantas Group.Key criteria
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10+ years in digital leadership
Extensive experience leading digital product and customer experience teams.View
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5+ years with P&L accountability
Significant revenue responsibility in a senior leadership capacity.View
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Experience in high-volume digital business
Background in aviation or travel industry preferred for contextual relevance.View
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