Jetstar Airways21 followers66 jobs

Head of Product and Experience

SeniorFull-timeOfficeMelbourne VIC, AustraliaMedia and communicationsProductPosted 3 months agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is an exciting opportunity to lead Jetstar's Digital Product & Experience teams, playing a crucial role in shaping the digital strategy for the future. The Head of Digital Product & Experience will drive customer transformation and ensure that Digital operates as a strategic enabler of Jetstar's commercial ambitions. The team thrives on collaboration, innovation, and a shared passion for delivering exceptional customer experiences.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📈

Leading digital product and channel performance

Driving growth across digital channels while optimising conversion, revenue and speed to market through transformed retailing capabilities.
🖥️

Owning digital customer experience strategy

Delivering cohesive, customer-centric experiences and continuous improvement across all digital touchpoints.
👥

Building high-performing teams

Developing and leading multi-disciplinary teams while maintaining strong partnerships across Jetstar and Qantas Group.

Key criteria

🚀

10+ years in digital leadership

Extensive experience leading digital product and customer experience teams.

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💰

5+ years with P&L accountability

Significant revenue responsibility in a senior leadership capacity.

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✈️

Experience in high-volume digital business

Background in aviation or travel industry preferred for contextual relevance.

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A meaningful career starts with a match

View your fit

5 criteria for this job
10+ years in digital leadership
Extensive experience leading digital product and customer experience teams.

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5+ years with P&L accountability
Significant revenue responsibility in a senior leadership capacity.

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Experience in high-volume digital business
Background in aviation or travel industry preferred for contextual relevance.

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Proven digital transformation track record
Experience delivering major initiatives focused on retailing and self-service.

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Strong stakeholder engagement skills
Demonstrated ability to influence C-suite and executive stakeholders.

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