Head of Service Management
About the job
As the Head of IT Service Management at Beyond Bank, you will play a crucial role in overseeing IT operations and systems to ensure exceptional service for internal customers. This position is vital in building a customer-centric team that understands business needs and fosters strong relationships. The team thrives in a friendly, inclusive environment, where collaboration and continuous improvement are at the forefront of their mission.
You'll be responsible for
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Developing IT service management strategy
Creating and implementing a strategy for IT service management that aligns with the business strategy and addresses complex challenges.🧠
Providing specialist advice
Offering authoritative advice to the CTO and leadership team on IT policy and project implementation, including chairing the Change Advisory Board.🔍
Ensuring effective IT governance
Establishing and monitoring IT governance processes and tools to manage operations within the organization's risk appetite.Key criteria
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Extensive IT service delivery experience
Demonstrated experience in IT service management and operations leadership.View
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Strong vendor management skills
Proven ability to manage vendor and partner relationships effectively.View
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Commercial acumen
Strong understanding of business needs and practical IT solutions.View
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