About the job
The Head of Trade Operations and Service at Citi is a pivotal job that connects millions of people through exceptional customer service. This position focuses on managing teams to ensure seamless delivery of support to clients, while fostering a culture of empowerment and growth. Collaboration and innovation are at the heart of how the team operates, making it a dynamic environment for professional development.
You'll be responsible for
👨💼
Managing teams
Overseeing one or more teams in servicing and sales, ensuring performance meets operational needs and budget goals.🔍
Evaluating technology
Monitoring and evaluating technological advances to enhance department operations and develop implementation plans.🔒
Ensuring compliance
Driving compliance with laws and regulations while safeguarding the firm's reputation and assets.Key criteria
📊
6-10 years of relevant experience
Proven background in customer service management and operations.View
🤝
Experience with large clients
Demonstrated ability to interact with corporate and government clients.View
🗣️
Clear communication skills
Consistently articulate written and verbal communication.View
View more
