Alstom2 followers31 jobs

Help Desk Technician

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 2 weeks agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job offers an exciting opportunity to apply maintenance expertise in a cutting-edge field at Alstom. By providing help desk operational support for the Next Generation Tram contract, you will play a crucial role in ensuring smooth operations and connectivity across transport networks. The team thrives on collaboration and is committed to fostering a supportive and inclusive work environment.

Meet the team

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You'll be responsible for

🚑

Coordinating and managing vehicle recovery

Overseeing vehicle recovery operations within the Fleet Operations Centre, ensuring timely support and assistance.
📞

Communicating vehicle status and technical updates

Providing clear and transparent updates to customers, management, and service leads regarding vehicle conditions.
📚

Delivering training sessions

Conducting training for internal staff and external stakeholders on diagnostics and equipment maintenance.

Key criteria

⚙️

Electrical or mechanical fitter qualification

Trade qualification essential for maintenance expertise.

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🛠️

5+ years in LRV systems

Proven experience with light rail vehicle maintenance.

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🔍

Strong fault-finding skills

Demonstrated ability to troubleshoot technical issues effectively.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Electrical or mechanical fitter qualification
Trade qualification essential for maintenance expertise.

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5+ years in LRV systems
Proven experience with light rail vehicle maintenance.

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Strong fault-finding skills
Demonstrated ability to troubleshoot technical issues effectively.

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Technical report generation
Experience creating reports to analyze vehicle performance.

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Excellent communication skills
Ability to build relationships and engage at all levels.

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