Lendi
Home Loan Call Centre Consultant
JuniorFull-timeHybridBrisbane QLD, AustraliaSalesCustomer servicePosted 2 months ago
About the job
As a Home Loan Call Centre Consultant, you’ll be the first point of contact for customers who have recently completed a home loan comparison enquiry. Your role is crucial in guiding customers through the lending process, helping them move forward with confidence on their home ownership journey. Join a supportive, high-performing team that is committed to delivering exceptional service and achieving strong conversion outcomes.
You'll be responsible for
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Contacting customers
Engaging in solution-focused conversations to identify the right lending options for customers🤝
Building trust
Supporting customers through the home loan journey, addressing questions and concerns to build trust📊
Managing leads
Using Salesforce, Genesys, and lending platforms to manage leads and progress applicationsWhat we're looking for
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1+ year of call centre experience
Experience in customer service or outbound sales is essential.View fit
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Strong communication skills
Ability to build trust and explain complex information clearly.View fit
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Tech-savvy with CRM experience
Experience using Salesforce or similar systems is required.View fit
View more
