ANZ22 followers32 jobs

Home Owner Coach Home Owner Coach

Mid levelFull-timeHybridMelbourne VIC, AustraliaPeople and cultureCustomer servicePosted 1 month agoVerified 20 hours ago
Pending fitX of Y criteria met

About the job

As a Home Owner Coach at ANZ, you will play a vital role in enhancing customer experiences and delivering exceptional results in Home Loans sales and cross-selling. This job is all about supporting customers throughout their home ownership journey, from saving for a deposit to property investments. The team thrives on collaboration and embraces a growth mindset, making it a fantastic opportunity to build your future while helping others achieve their financial goals.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🌟

Providing exceptional customer experience

Help customers meet their financial needs while guiding them through the home buyer’s journey.
🗣️

Giving expert advice

Offer expert advice on Home Lending relevant to customers’ needs at a time and place that suits them.
🤝

Building strong relationships

Act as the Home Lending advocate for stakeholders and ensure quality interactions with customers.

Key criteria

🏦

Home lending knowledge

Demonstrated understanding of home lending products and processes.

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🤝

Customer focus experience

Proven experience in delivering exceptional customer service.

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🛠️

Leadership and coaching skills

Experience leading and mentoring teams in a collaborative environment.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Home lending knowledge
Demonstrated understanding of home lending products and processes.

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Customer focus experience
Proven experience in delivering exceptional customer service.

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Leadership and coaching skills
Experience leading and mentoring teams in a collaborative environment.

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Adaptability to change
Ability to thrive in dynamic and ambiguous situations.

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Technology proficiency
Active user and promoter of relevant technology in banking.

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