IHG Hotels & Resorts4 followers142 jobs

Hotel Services Team Member (Guest Service Agent)

JuniorPart-timeHybridFortitude Valley QLD, AustraliaPosted 3 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Hotel Services Team Member position at Hotel X is all about transforming ordinary moments into extraordinary experiences. This job is crucial in ensuring that every guest feels valued and receives exceptional service. The team thrives on positivity, creativity, and collaboration, making it a vibrant place to work.

You'll be responsible for

🤝

Delivering exceptional service

Ensuring every guest feels valued through positive interactions and attentive service.
🎪

Juggling multiple tasks

Efficiently managing various guest requests, from room service to concierge assistance.
🤗

Collaborating with the team

Working seamlessly with colleagues to create unforgettable experiences for guests.

Key criteria

🏨

Luxury service experience

Proven experience in luxury service or high-level customer-focused industries.

View

🗺️

Local area knowledge

Familiarity with local attractions and dining options for guest recommendations.

View

📋

Organisational skills

Demonstrated ability to manage multiple tasks efficiently and effectively.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Get started
Apply on IHG Hotels & Resorts
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Luxury service experience
Proven experience in luxury service or high-level customer-focused industries.

View

Local area knowledge
Familiarity with local attractions and dining options for guest recommendations.

View

Organisational skills
Demonstrated ability to manage multiple tasks efficiently and effectively.

View

RSA certification
Valid RSA certification to serve alcohol responsibly.

View

Driver's licence
Open or manual driver's licence for guest transport responsibilities.

View

Similar jobs

View all
Lancemore Hotel Group
Lancemore Hotel Group
Casual Chef Lancemore Mansion Hotel Werribee ParkMelbourne, VIC · Contract
Join the vibrant kitchen team at Werribee Mansion Hotel & Spa as a Casual Chef, where your passion for food can truly shine. This job offers a fantastic opportunity to create high-quality meals for both restaurant service and large-scale events in a stunning and supportive environment. The team values collaboration and growth, making it a perfect fit for those eager to develop their culinary skills.
Lancemore Hotel Group
Lancemore Hotel Group
Guest Service Agent Lancemore Crossley St. MelbourneMelbourne, VIC · Full-time
The Guest Service Agent at Lancemore Crossley St. is all about creating memorable experiences for guests in a vibrant boutique hotel setting. This job is a fantastic opportunity for someone who loves hospitality and enjoys helping others, as you will be part of a supportive team dedicated to authentic guest experiences. The team values fun, care, and growth, making it a great place to develop your skills and thrive.
Accor Hotels
Accor Hotels
Grosvenor Hotel Adelaide - Guest Service AgentAdelaide, SA · Full-time
This job is all about creating memorable experiences for guests while working in a supportive and caring environment. By joining the team, individuals will have the opportunity to grow and explore various career paths within the hospitality industry. The team values commitment and aims to provide exceptional service to every guest, ensuring a welcoming atmosphere at all times.
IHG Hotels & Resorts
IHG Hotels & Resorts
Hotel Services Team Member- Front OfficeAustralia · Full-time
The Guest Service Agent at Hotel Indigo Adelaide Markets plays a vital role in creating memorable experiences for guests. This position is all about connecting with visitors and ensuring their stay is enjoyable and seamless. The Front Office team thrives on collaboration, celebrating local culture while providing exceptional service.