ICT Change Manager – Dynamics 365 / Azure
About the job
An exciting opportunity awaits as a Change Manager in a Federal Government department, where you will oversee and manage technology changes across enterprise systems and platforms. This job is crucial for ensuring that IT systems changes are properly assessed, approved, implemented, and reviewed, all while maintaining service stability and aligning with IT governance and service management frameworks. The team values collaboration and continuous improvement, making it a great fit for those who thrive in a dynamic environment.
You'll be responsible for
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Managing IT Change Management process
Overseeing the end-to-end IT Change Management process in line with ITIL practices is a key responsibility.📄
Reviewing Requests for Change (RFCs)
Assessing and reviewing Requests for Change (RFCs) to ensure they meet necessary criteria is essential.👥
Leading Change Advisory Board meetings
Facilitating Change Advisory Board meetings to discuss and approve changes is a critical part of the job.Key criteria
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IT Change Management experience
Demonstrated experience managing end-to-end IT Change Management processes.View
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Dynamics 365 Customer Engagement expertise
Proven experience working with Dynamics 365 CE environments.View
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Dataverse configuration knowledge
Strong understanding of Dataverse configuration and customisations.View
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