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Ignite BPO Operations Manager - Broadbeach, QLD

Mid levelSeniorFull-timeOfficeQueensland, AustraliaProfessional servicesOperations consultingPosted 4 days agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Ignite BPO Operations Manager job is all about overseeing outsourced operations across various divisions and partners. This key position ensures strong alignment and effective communication between internal teams and BPO providers, driving high-quality service delivery. The team thrives on building trusted relationships and embracing continuous improvement, including leveraging AI and automation.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🛠️

Managing BPO functions

Overseeing multiple BPO functions across offshore sites to ensure alignment and quality service delivery.
🔗

Acting as a liaison

Serving as the central point between internal stakeholders and BPO partners to facilitate effective communication.
🚀

Driving continuous improvement

Leading performance reviews and initiatives to enhance operational processes and service quality.

Key criteria

📊

BPO operations management experience

Proven experience managing BPO or outsourced operations effectively.

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🤝

Stakeholder management skills

Demonstrated ability to manage complex stakeholder environments.

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📈

Performance frameworks knowledge

Experience with KPI, SLA, QA, and performance frameworks.

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A meaningful career starts with a match

View your fit

5 criteria for this job
BPO operations management experience
Proven experience managing BPO or outsourced operations effectively.

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Stakeholder management skills
Demonstrated ability to manage complex stakeholder environments.

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Performance frameworks knowledge
Experience with KPI, SLA, QA, and performance frameworks.

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Continuous improvement mindset
Proven track record in driving continuous improvement initiatives.

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AI and automation exposure
Experience identifying and implementing AI and automation opportunities.

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