HiBob1 follower3 jobs

Implementation Manager, APJ

Mid levelFull-timeHybridSydney NSW, AustraliaProfessional servicesHuman resources consultingPosted 5 days ago
View your fit0 of 9 criteria met

About the job

As an Implementation Manager at HiBob, you will lead multiple customer implementations, acting as a trusted advisor and aligning customer objectives with our innovative platform. Your role is crucial in driving customer value, ensuring projects are delivered on time and within budget, while collaborating closely with internal stakeholders. The team thrives on a culture of support, growth, and shared success, making it an exciting opportunity to be part of a dynamic and fun environment.

You'll be responsible for

📈

Managing implementation projects

Independently manage multiple concurrent implementation projects for customers across various segments, ensuring successful deployment.
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Owning customer relationships

Own the customer relationship from point of sale through go-live, acting as the primary trusted advisor throughout the implementation journey.
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Collaborating cross-functionally

Collaborate with Sales, Product, Solution Architects, and Account Management teams to ensure a smooth post-go-live transition.

Skills you'll need

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Customer-facing project management

Experience managing customer-facing or HR projects and implementations, ensuring alignment with customer objectives.
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SaaS implementation

Strong understanding of implementing HR SaaS or complex SaaS solutions for mid-market customers.
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Communication and stakeholder management

Excellent client-facing communication and stakeholder management skills to engage effectively with various teams.
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Meet the team

About the company

View your fit

0 of 5 criteria met
5+ years of professional experience
Demonstrated experience in managing customer-facing projects

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Experience with HR SaaS implementations
Proven background in implementing complex SaaS solutions for mid-market customers

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Strong project management skills
Ability to manage multiple projects while ensuring quality and attention to detail

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Excellent client-facing communication
Strong skills in stakeholder management and translating business needs

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Solid commercial acumen
Experience delivering projects within budgeted hours and tracking key metrics

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