As an Implementation Manager at HiBob, you will lead multiple customer implementations, acting as a trusted advisor and aligning customer objectives with our innovative platform. Your role is crucial in driving customer value, ensuring projects are delivered on time and within budget, while collaborating closely with internal stakeholders. The team thrives on a culture of support, growth, and shared success, making it an exciting opportunity to be part of a dynamic and fun environment.
You'll be responsible for
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Managing implementation projects
Independently manage multiple concurrent implementation projects for customers across various segments, ensuring successful deployment.đ€
Owning customer relationships
Own the customer relationship from point of sale through go-live, acting as the primary trusted advisor throughout the implementation journey.đ
Collaborating cross-functionally
Collaborate with Sales, Product, Solution Architects, and Account Management teams to ensure a smooth post-go-live transition.Skills you'll need
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Customer-facing project management
Experience managing customer-facing or HR projects and implementations, ensuring alignment with customer objectives.đ»
SaaS implementation
Strong understanding of implementing HR SaaS or complex SaaS solutions for mid-market customers.đŁïž
Communication and stakeholder management
Excellent client-facing communication and stakeholder management skills to engage effectively with various teams.View more