Inbound Consultant - Superannuation
About the job
Join Mercer’s Helpline team as a Customer Service Representative, where you will have the opportunity to deliver exceptional service and advice to superannuation members. This role is vital in building trusted relationships and ensuring a high-quality customer experience. The team thrives in a collaborative and supportive environment, focusing on personal growth and professional development.
You'll be responsible for
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Providing exceptional support
Deliver outstanding customer service and general advice to superannuation members.🤗
Building relationships
Establish trust-based relationships with members and colleagues.📈
Achieving KPIs
Meet key performance indicators related to call quality and customer satisfaction.Key criteria
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Customer service experience
Demonstrated experience providing exceptional customer support in any setting.View
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Relationship-building skills
Proven ability to build trust-based relationships with clients and colleagues.View
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Communication skills
Excellent written and verbal communication skills for effective interactions.View
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