Water Corporation2 followers4 jobs

Information Systems Coordinator

JuniorMid levelFull-timeHybridCanning Vale WA 6155, AustraliaPosted 1 day agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

This job is about providing essential troubleshooting and user support for mobile device and desktop users of Works Management. By ensuring efficient, safe, and quality execution of the deliver services process, you play a vital role in supporting millions of Western Australians. The team values collaboration and is driven to make a meaningful contribution to the community.

You'll be responsible for

📞

Providing user support

Acting as the first point of call for field, desktop, and mobile phone user support to ensure smooth operations.
📚

Training users

Conducting 1:1 and group training sessions for new and existing users on the Deliver Services process.
📝

Managing IT tickets

Logging and tracking IT tickets, escalating significant issues and improvement opportunities to IT and Operations Analytics.

Key criteria

📱

User support experience

Demonstrated experience providing support for mobile and desktop users.

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🛠️

IT systems proficiency

Experience with business-related IT systems like SAP PM or Maximo.

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🤝

Customer service skills

Proven ability to deliver excellent customer service in fast-paced environments.

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Meet the team

About the company

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3 criteria for this job
User support experience
Demonstrated experience providing support for mobile and desktop users.

View

IT systems proficiency
Experience with business-related IT systems like SAP PM or Maximo.

View

Customer service skills
Proven ability to deliver excellent customer service in fast-paced environments.

View

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