Information Systems Support Analyst - Your Expertise Powers Our Operations
About the job
The Information Systems Support Analyst is a vital part of the IT department at Lutheran Homes Group, ensuring seamless IT operations through Level 1 and 2 technical support. This job plays a crucial role in enhancing system performance and user satisfaction, contributing to the organisation's operational continuity. The team thrives in a supportive environment that values growth, collaboration, and a positive impact on the lives of those they serve.
You'll be responsible for
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Providing IT support
Providing Level 1 and 2 IT support, troubleshooting hardware, software, and network issues.🔒
Maintaining IT assets
Maintaining IT assets, system configurations, and documentation to ensure security and efficiency.🤝
Collaborating on IT projects
Collaborating with team members and other departments to support IT projects, system updates, and process enhancements.Key criteria
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IT support experience
Demonstrated experience providing Level 1 and 2 IT support.View
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Technical troubleshooting skills
Proven ability to troubleshoot hardware, software, and network issues.View
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Documentation and organisation skills
Experience maintaining accurate documentation and managing priorities.View
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