Information Technology Field Services Engineer - Team Lead
About the job
The IT Field Services Team Lead is a vital position responsible for delivering high-quality, hands-on Level 1-2 onsite IT support while leading a team of IT Field Services Engineers. This job plays a crucial role in ensuring consistent and reliable IT support across InfraBuild sites, minimizing downtime and enhancing productivity. The team thrives on collaboration, continuous improvement, and a commitment to exceptional service delivery.
You'll be responsible for
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Providing onsite IT support
Delivering Level 1-2 onsite IT support to users across InfraBuild sites, ensuring services are delivered in line with agreed SLAs.👥
Leading and coordinating a team
Leading, coordinating, and supporting a team of IT Field Services Engineers, ensuring effective coverage and workload balance.📊
Managing incidents and requests
Ensuring incidents and requests are logged, updated, and resolved in the ITSM tool in line with agreed processes.Key criteria
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IT service support experience
Proven experience in delivering Level 1-2 IT support across multiple sites.View
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Analytical and problem-solving skills
Demonstrated ability to address complex IT issues effectively.View
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Strong communication skills
Experience building relationships with stakeholders at all levels.View
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