About the job
This job is about being part of the AWS Infrastructure Services team, which is responsible for the design, planning, delivery, and operation of AWS global data center infrastructure. By joining this diverse team, you will have the opportunity to tackle challenging problems and contribute to the continuous innovation that keeps the cloud running smoothly. The team fosters an inclusive culture that encourages collaboration and empowers everyone to bring bold ideas to life.
You'll be responsible for
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Troubleshooting software issues
Diving deep to pinpoint the underlying causes of software-based issues and providing valuable assistance in escalations when necessary.📋
Managing ticket queues
Efficiently managing ticket queues for both internal teams and partner service teams to ensure service level agreements (SLAs) are met.⚙️
Enhancing operational efficiency
Leading the team to enhance operational efficiency by analyzing root causes, trends, and developing metrics, procedures, tools, and documentation.Key criteria
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Technical support experience (1+ years)
Demonstrated experience providing technical support and troubleshooting systems.View
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Scripting skills in modern languages
Proven experience scripting in languages like Bash, Python, or Ruby.View
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Networking protocols knowledge
Understanding of protocols such as HTTP, DNS, and TCP/IP.View
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