About the job
The job involves being part of the AWS Infrastructure Services team, responsible for the design, planning, delivery, and operation of AWS global data centre infrastructure. This role is crucial in ensuring customers have continual access to innovative cloud services. Collaboration with a diverse team and a commitment to safety and security are key aspects of the work environment.
You'll be responsible for
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Troubleshooting software issues
Diving deep to pinpoint the underlying causes of software-based issues and providing valuable assistance in escalations when necessary.📩
Managing ticket queues
Efficiently managing ticket queues for both internal teams and partner service teams to ensure service level agreements are met.⚙️
Enhancing operational efficiency
Leading the team to enhance operational efficiency by analyzing root causes, trends, and developing metrics, procedures, tools, and documentation.Key criteria
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Technical support experience (1+ years)
Demonstrated experience in troubleshooting and debugging technical systems.View
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Scripting skills in modern languages
Proven experience scripting in languages like Bash, Python, or Ruby.View
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Knowledge of networking protocols
Understanding of protocols such as HTTP, DNS, and TCP/IP.View
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