About the job
This job is all about keeping AWS's global data centre infrastructure running smoothly. As a valued member of a diverse team, you will tackle challenging problems while collaborating with talented individuals across various disciplines. Embrace the opportunity to innovate and grow in a dynamic environment that values inclusivity and bold ideas.
You'll be responsible for
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Diving deep into software issues
Pinpointing the underlying causes of software-based issues and providing valuable assistance in escalations when necessary.🐧
Applying Linux expertise
Troubleshooting, innovating solutions, and resolving technical issues using Linux expertise.📋
Managing ticket queues
Efficiently managing ticket queues for both internal teams and partner service teams to ensure service level agreements (SLAs) are met.Key criteria
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Technical support experience (1+ year)
Demonstrated experience troubleshooting and debugging technical systems.View
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Linux/Windows systems administration (1+ year)
Proven background in managing Linux or Windows environments.View
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Scripting skills in modern languages
Experience scripting in languages like Bash, Python, or Ruby.View
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