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Infrastructure Support Engineer, IREO

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is all about keeping AWS's global data centre infrastructure running smoothly. As a valued member of a diverse team, you will tackle challenging problems while collaborating with talented individuals across various disciplines. Embrace the opportunity to innovate and grow in a dynamic environment that values inclusivity and bold ideas.

You'll be responsible for

🔧

Diving deep into software issues

Pinpointing the underlying causes of software-based issues and providing valuable assistance in escalations when necessary.
🐧

Applying Linux expertise

Troubleshooting, innovating solutions, and resolving technical issues using Linux expertise.
📋

Managing ticket queues

Efficiently managing ticket queues for both internal teams and partner service teams to ensure service level agreements (SLAs) are met.

Key criteria

🛠️

Technical support experience (1+ year)

Demonstrated experience troubleshooting and debugging technical systems.

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🐧

Linux/Windows systems administration (1+ year)

Proven background in managing Linux or Windows environments.

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💻

Scripting skills in modern languages

Experience scripting in languages like Bash, Python, or Ruby.

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View more

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5 criteria for this job
Technical support experience (1+ year)
Demonstrated experience troubleshooting and debugging technical systems.

View

Linux/Windows systems administration (1+ year)
Proven background in managing Linux or Windows environments.

View

Scripting skills in modern languages
Experience scripting in languages like Bash, Python, or Ruby.

View

Knowledge of networking protocols
Understanding of HTTP, DNS, and TCP/IP protocols.

View

Experience with web services and distributed systems
Familiarity with web application development and maintenance.

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