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Infrastructure Support Engineer (L2)

Mid levelFull-timeHybridNorth Sydney NSW 2060, AustraliaInformation technologyPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Infrastructure Support Engineer position is all about solving complex technical issues and delivering exceptional customer experiences. This job plays a vital role in ensuring that Microsoft-based infrastructures are healthy, stable, and secure. The team thrives on collaboration, mentorship, and a customer-first mindset, creating a supportive environment where everyone can grow.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🛠️

Providing incident management

Provide Level 2 incident and problem management, ensuring timely resolution in line with SLAs
👩‍🏫

Supporting Level 1 Engineers

Support and mentor Level 1 Service Desk Engineers, maintaining knowledge transfer and ticket ownership
🔍

Monitoring infrastructure health

Proactively monitor and maintain the health and performance of customer infrastructure

Key criteria

🔧

3+ years in Service Desk or MSP

Experience in a managed services environment is essential.

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☁️

Strong Microsoft 365 and Azure knowledge

Proficiency in Microsoft technologies is crucial for support.

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🛠️

Excellent troubleshooting skills

Ability to diagnose and resolve technical issues effectively.

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A meaningful career starts with a match

View your fit

5 criteria for this job
3+ years in Service Desk or MSP
Experience in a managed services environment is essential.

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Strong Microsoft 365 and Azure knowledge
Proficiency in Microsoft technologies is crucial for support.

View

Excellent troubleshooting skills
Ability to diagnose and resolve technical issues effectively.

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Team player with mentoring experience
Experience supporting and mentoring Level 1 engineers is valued.

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Strong communication and documentation skills
Clear communication and accurate documentation are key to success.

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