About the job
This job is all about connecting with customers and providing them with the best solutions to meet their needs. By understanding their expectations and offering tailored recommendations, you will play a vital role in ensuring customer satisfaction. The team values collaboration and open communication, creating a supportive environment where everyone can thrive.
You'll be responsible for
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Responding to customer enquiries
Respond to incoming customer enquiries from Australia and New Zealand with professionalism and care.🛠️
Understanding customer needs
Understand customer needs and expectations to recommend suitable products and solutions.🛠️
Providing technical support
Provide first-level technical product support and collaborate with subject matter experts when escalation is required.Key criteria
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Customer service experience
Proven experience in customer service within technical environments.View
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CRM system proficiency
Demonstrated confidence using customer relationship management systems.View
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Multi-tasking ability
Experience managing multiple tasks with attention to detail.View
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