About the job
This job is all about making a meaningful impact on members' dignified retirement by leading a high-performing claims team. By ensuring fair and timely claims outcomes, you will contribute to members' confidence during critical life moments. The team values collaboration, continuous improvement, and a member-first mindset, creating a supportive environment for everyone involved.
You'll be responsible for
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Leading claims services
Leading the delivery of end-to-end insurance claims services that support members through critical moments in life.🚀
Driving outcomes
Driving fair, timely and high-quality claims outcomes while strengthening relationships with insurers.⚙️
Optimising processes
Optimising claims processes and embedding best-practice governance to balance member outcomes and operational efficiency.Key criteria
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Proven leadership experience
Experience managing and developing high-performing claims teams.View
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Strong technical knowledge
Expertise in TPD, Income Protection, and Death claims.View
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Track record of delivering outcomes
History of achieving claims outcomes in line with standards.View
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