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Insurance Claims Manager

Mid levelSeniorFull-timeHybridMelbourne VIC, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is all about making a meaningful impact on members' dignified retirement by leading a high-performing claims team. By ensuring fair and timely claims outcomes, you will contribute to members' confidence during critical life moments. The team values collaboration, continuous improvement, and a member-first mindset, creating a supportive environment for everyone involved.

Meet the team

About the company

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You'll be responsible for

🏆

Leading claims services

Leading the delivery of end-to-end insurance claims services that support members through critical moments in life.
🚀

Driving outcomes

Driving fair, timely and high-quality claims outcomes while strengthening relationships with insurers.
⚙️

Optimising processes

Optimising claims processes and embedding best-practice governance to balance member outcomes and operational efficiency.

Key criteria

👥

Proven leadership experience

Experience managing and developing high-performing claims teams.

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📜

Strong technical knowledge

Expertise in TPD, Income Protection, and Death claims.

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📈

Track record of delivering outcomes

History of achieving claims outcomes in line with standards.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Proven leadership experience
Experience managing and developing high-performing claims teams.

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Strong technical knowledge
Expertise in TPD, Income Protection, and Death claims.

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Track record of delivering outcomes
History of achieving claims outcomes in line with standards.

View

Stakeholder management skills
Ability to manage relationships with insurers and administrators.

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Experience in process improvement
Demonstrated ability to lead change and enhance performance.

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