St John Ambulance Australia (National Office)
Intake Office (Administrator Level 3) - Casual
JuniorFull-timeHybridSydney NSW, AustraliaAdministrationCustomer service and supportPeople and culturePosted 2 weeks ago
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About the job
This job is about being the first point of contact for Integrated & Community Health Services, where you will play a crucial role in ensuring that referrals are timely, accurate, and clinically appropriate. Your contributions will directly support clinicians in delivering high-quality care to the community. The team thrives on collaboration, professionalism, and a commitment to continuous improvement.
You'll be responsible for
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Managing referrals and assessing eligibility
Overseeing the referral process to ensure timely and accurate intake of clients into community health services.📝
Collecting and entering demographic and clinical information
Accurately inputting data into health information systems to support clinical triage.🤝
Collaborating with the team to improve service efficiency
Working together with colleagues to manage workflow and enhance the intake process.Skills you'll need
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High level computer knowledge in databases or health information systems
Ability to navigate and utilize systems such as iPM, Cerner, and Microsoft Word & Excel applications effectively.🗣️
Effective customer service and communication skills
Strong verbal, written, and interpersonal skills to develop and maintain relationships with clients, team members, and clinicians.⏰
Excellent time management and organisation skills
Ability to manage time effectively, pay attention to detail, and work with minimal supervision while handling diverse tasks.View more
