IT Business Analyst
About the job
The IT Business Analyst position at Volvo Group is all about shaping sustainable transport solutions through innovative technologies. This job plays a crucial role in enhancing CRM capabilities and ensuring effective system utilization. The team thrives on collaboration, inclusivity, and a supportive environment, making it a fantastic place to grow your career.
You'll be responsible for
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Acting as a subject matter expert
Act as a subject matter expert for customer data and CRM processes in cross-functional business projects.📚
Delivering Salesforce training
Deliver Salesforce training, onboarding sessions, and user enablement materials.🤝
Supporting user queries
Serve as the first point of contact for Salesforce 'how-to' queries and general user support.Key criteria
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CRM processes and customer data management expertise
Strong understanding of CRM processes and customer data management.View
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Salesforce administration experience
Experience in Salesforce administration, reporting, or user support.View
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Communication and training skills
Excellent communication, training, and stakeholder engagement skills.View
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