IT Customer Experience Senior Administrator
About the job
The IT Customer Experience Senior Administrator job at Australian Gas Infrastructure Group (AGIG) is an exciting opportunity to contribute to a dynamic team focused on delivering high-quality Deskside Support and End User Compute services. This role is crucial in ensuring that technology services are reliable and aligned with business needs, fostering a positive and inclusive customer experience. Collaboration with various teams and a commitment to continuous improvement are key aspects of how AGIG operates.
You'll be responsible for
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Delivering IT support and EUC services
Providing effective IT support and EUC services to internal customers, ensuring reliability and accessibility.⚙️
Managing hardware and software setup
Overseeing the setup of hardware and installation of computer software and operating system updates.📢
Communicating with stakeholders
Working with business stakeholders to understand needs for changes or improvements and translating these into technical requirements.Key criteria
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Tertiary qualifications or equivalent experience
Possess relevant qualifications in business or technology fields.View
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End User Compute technology knowledge
Demonstrated knowledge of EUC technologies like Microsoft M365.View
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Collaboration with service teams
Experience working with Service Desk and external vendors.View
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