Lyrebird Health
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IT Operations Engineer

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 3 months agoVerified 10 hours ago
Pending fitX of Y criteria met

About the job

The IT Operations Engineer position is an exciting launchpad into infrastructure, DevOps, Engineering, or SRE. This job is all about taking ownership of Lyrebird's support and internal IT functions, making a real impact on the efficiency of healthcare professionals. The team values a proactive approach, where every day is an opportunity to innovate and improve processes, ensuring that clinicians can focus on what truly matters.

You'll be responsible for

📬

Owning the support ticket queue

Clearing the untriaged backlog and driving median resolution time from 21 days down to under 14.
🛠️

Managing internal IT

Taking full ownership of internal IT, from device procurement and MDM enrolment to SaaS access provisioning and staff onboarding.
📚

Building runbooks and documentation

Creating internal documentation that reduces repeat ticket volume over time, not just resolving current issues.

Key criteria

🖥️

IT support experience

1+ years in IT support or a technical role.

View

🔧

Troubleshooting skills

Proven experience diagnosing issues with integrations and APIs.

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🔐

IAM knowledge

Familiarity with identity and access management concepts.

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View more

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5 criteria for this job
IT support experience
1+ years in IT support or a technical role.

View

Troubleshooting skills
Proven experience diagnosing issues with integrations and APIs.

View

IAM knowledge
Familiarity with identity and access management concepts.

View

Documentation skills
Experience creating runbooks and internal documentation.

View

Scripting experience
Basic scripting skills in TypeScript, Python, or Bash.

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