Metcash
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IT Support Engineer

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 20 hours agoVerified 11 hours ago
Pending fitX of Y criteria met

About the job

The IT Support Engineer position at Metcash is an exciting opportunity to join a dynamic team in Port Melbourne, transitioning to Heatherton in late 2026. This job plays a crucial role in providing timely and effective technical support across a broad range of technologies, ensuring that team members can perform their best. Collaboration, innovation, and exceptional service are at the heart of how the team operates, making it a fantastic environment for personal and professional growth.

You'll be responsible for

💻

Delivering IT support

Providing Level 1 and Level 2 IT support to store and corporate users across various technologies.
⚙️

Troubleshooting issues

Troubleshooting hardware, software, network, and user access issues to ensure smooth operations.
👤

Managing user accounts

Managing user accounts, permissions, and identity management through Microsoft Entra.

Key criteria

💻

IT support experience

1-3 years of experience in a Service Desk or IT support environment.

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🌐

Microsoft 365 proficiency

Strong knowledge of Microsoft 365 technologies and support.

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🖥️

Windows expertise

Experience with Windows 10 and 11 environments.

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5 criteria for this job
IT support experience
1-3 years of experience in a Service Desk or IT support environment.

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Microsoft 365 proficiency
Strong knowledge of Microsoft 365 technologies and support.

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Windows expertise
Experience with Windows 10 and 11 environments.

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Troubleshooting skills
Excellent problem-solving abilities for technical issues.

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Remote support experience
Experience providing remote technical support to users.

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