About the job
As a Smart Bar Team member, you'll gain hands-on experience supporting people with the technology they use every day. Working alongside our Smart Bar and End User Computing teams, you'll help employees with common technology issues while building practical skills across devices, Microsoft 365 and IT support. This is a learning-focused opportunity where you'll receive guidance from experienced team members, develop your technical and customer service skills, and contribute ideas that help us continuously improve the employee technology experience.
You'll be responsible for
🐣
Supporting employees with technology
Welcome employees to the Smart Bar, understand what they need help with and provide friendly, practical support with everyday technology issues.🐣
Learning to troubleshoot technical problems
Build your troubleshooting skills by diagnosing and resolving common device, software, Microsoft 365, connectivity and peripheral issues, with support from experienced team members when needed.🐣
Learning and collaborating with the team
Work alongside Smart Bar, Service Desk and End User Computing specialists, learning from experienced colleagues and contributing ideas to improve our support experience.View more
Key criteria
🔹
Attention to detail
Works carefully and accurately when recording information, handling equipment and following processes.View
🔹
Customer Service
Enjoys helping people and creating a friendly, positive support experience.View
💬
Communication
Expresses ideas clearly and adapts to the audienceView
View more
