Australian Taxation Office
IT Support Team Lead
Mid levelSeniorFull-timeHybridCanberra ACT, AustraliaPeople and cultureOperations consultingIT supportPosted 2 days ago
About the job
The IT Support Team Lead position is an exciting opportunity to lead a dynamic team within the Enterprise Solutions and Technology business area. This job is crucial for ensuring the smooth operation of IT platforms and providing high-level technical support. The team values flexibility and diversity, fostering an inclusive environment where all perspectives are welcomed.
You'll be responsible for
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Leading a team
Overseeing and guiding team members to achieve operational goals and maintain high standards.🔧
Coordinating IT work
Managing detailed and complex IT tasks that impact platforms and operations.📊
Monitoring system health
Ensuring the stability and performance of client-facing systems and internal support functions.What we're looking for
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IT support leadership experience
Demonstrated experience leading IT support teams in complex environments.View fit
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Technical problem-solving skills
Proven ability to resolve complex IT issues effectively.View fit
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Service management expertise
Experience managing service processes like incident and change management.View fit
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