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ITS Works Monitoring Officer
JuniorMid levelFull-timeOfficeWilliamstown VIC 3016, AustraliaPosted 2 weeks agoVerified 2 weeks ago
About the job
The ITS Works Monitoring Officer plays a crucial role in ensuring the safe and reliable operation of the road network. By monitoring conditions and coordinating responses to incidents, this job directly impacts the efficiency of transport systems across metropolitan Melbourne. The team thrives on collaboration, working closely with various stakeholders to maintain high standards of service.
You'll be responsible for
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Monitoring network conditions
Monitoring network conditions, incoming notifications, alarms, calls, and available CCTV or system feeds in accordance with approved procedures.⚠️
Triage and classify incidents
Triage, classify, and prioritise faults, incidents, and hazards by considering safety, network impact, service risk, and contractual response requirements.🔧
Coordinate operational responses
Initiate and coordinate the appropriate response, including dispatching or notifying internal teams and other resources.Key criteria
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Control room experience
Demonstrated experience in a control room environment.View
⚠️
Incident coordination skills
Proven ability to triage and prioritize incidents effectively.View
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Accurate record-keeping
Experience maintaining detailed and auditable operational records.View
