About the job
The ITSM Analyst Student Intern position is an exciting opportunity to dive into the world of IT Service Management. This role plays a crucial part in supporting the team to improve service delivery and enhance user experiences. The team values collaboration and is eager to welcome a motivated individual who is ready to learn and contribute.
You'll be responsible for
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ServiceNow Data analysis
Extract, cleanse and analyse incident, service request, problem and change data from AGL’s IT service management platforms under the guidance of the supervising team member.🐣
ServiceNow Reports
Build and maintain reports and dashboards on ticket volumes, service levels, backlog and resolution times🐣
ServiceNow Ticket Trends
Spot trends, recurring issues and data quality gaps, and explain what you find in plain languageView more
Key criteria
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Communication
Expresses ideas clearly and adapts to the audienceView
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Initiative
Moves work forward without being prompted.View
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IT service management knowledge
Understanding of IT service management principles and practices.View
View more
