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ITSM Analyst Student Intern - IT Service Management

StudentsIntern5-6 month contract$37.08 - $47.53/hour12 hours/weekOfficeMelbourne VIC, AustraliaPosted 1 day ago
You'll work with real operational data, such as incidents, service requests, problems and changes, and turn it into insights that improve how we support our people.Join AGL's ITSM team for 6 months from Nov 2026. Part-time, flexible around study, hybrid in Melbourne, with real data, real impact and a supportive supervisor.
Pending fitX of Y criteria met

About the job

The ITSM Analyst Student Intern position is an exciting opportunity to dive into the world of IT Service Management. This role plays a crucial part in supporting the team to improve service delivery and enhance user experiences. The team values collaboration and is eager to welcome a motivated individual who is ready to learn and contribute.

You'll be responsible for

🐣

ServiceNow Data analysis

Extract, cleanse and analyse incident, service request, problem and change data from AGL’s IT service management platforms under the guidance of the supervising team member.
🐣

ServiceNow Reports

Build and maintain reports and dashboards on ticket volumes, service levels, backlog and resolution times
🐣

ServiceNow Ticket Trends

Spot trends, recurring issues and data quality gaps, and explain what you find in plain language
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Key criteria

💬

Communication

Expresses ideas clearly and adapts to the audience

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⚡

Initiative

Moves work forward without being prompted.

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🖥️

IT service management knowledge

Understanding of IT service management principles and practices.

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7 criteria for this job
Communication
Expresses ideas clearly and adapts to the audience

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Initiative
Moves work forward without being prompted.

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IT service management knowledge
Understanding of IT service management principles and practices.

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Technical troubleshooting skills
Experience diagnosing and resolving IT-related issues.

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Problem-solving
Makes progress on ambiguous problems.

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Learning Agility
Gets useful in unfamiliar territory quickly.

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Reliability
Delivers on commitments and flags issues early.

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