About the job
The Junior Genesys Cloud CX Architect job is all about supporting mission-critical contact centre services. This position plays a vital role in providing Level 1 and 2 support across Genesys Cloud CX, telephony, call routing, IVRs, user administration, and platform enhancements. Working closely with senior engineers, team members resolve incidents, support upgrades, and contribute to the ongoing improvement of critical customer environments.
You'll be responsible for
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Providing Level 1 and 2 support for Genesys Cloud CX users and services.
Assist users with inquiries and issues related to Genesys Cloud CX, ensuring smooth operation and user satisfaction.🔍
Troubleshooting issues across agents, queues, call routing, telephony, user access, and reporting.
Identify and resolve technical issues affecting contact centre operations, ensuring minimal disruption to services.⏱️
Monitoring incidents, alerts, and service requests to ensure timely resolution.
Keep track of service requests and incidents to ensure they are addressed promptly and efficiently.Key criteria
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Genesys Cloud CX knowledge
Basic understanding of Genesys Cloud CX and contact centre technologies.View
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Troubleshooting skills
Proven experience resolving issues in telephony and call routing.View
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Incident management experience
Experience managing incidents and service requests effectively.View
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