BOQ Group37 jobs

KYC Refresh Analyst

JuniorMid levelFull-timeHybridBrisbane QLD, AustraliaElizabeth St, Melbourne VIC 3000, AustraliaPosted 4 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The KYC Refresh Analyst position is a fantastic opportunity to join the Financial Crime Operations team, where you will play a vital role in ensuring customer information is accurate and compliant. This job is all about balancing customer interaction with meticulous attention to detail, making a real impact on the customer experience while meeting AML/CTF obligations. The team thrives on collaboration and continuous improvement, creating a supportive environment where everyone can succeed.

You'll be responsible for

🤝

Connecting with customers

Engaging with customers both inbound and outbound to validate and update KYC information.
📊

Managing caseload

Taking ownership of your own caseload, ensuring tasks are completed efficiently and targets are met.
🤗

Collaborating with the team

Working closely with team members and leaders to deliver consistent and accurate results while contributing to improvements.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service or contact centre environments.

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🔍

Attention to detail

Proven ability to maintain accuracy in data entry and compliance tasks.

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💼

Experience with KYC processes

Experience with Know Your Customer (KYC) and AML/CTF regulations.

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View more

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer service experience
Demonstrated experience in customer service or contact centre environments.

View

Attention to detail
Proven ability to maintain accuracy in data entry and compliance tasks.

View

Experience with KYC processes
Experience with Know Your Customer (KYC) and AML/CTF regulations.

View

Time management skills
Proven ability to manage competing priorities effectively.

View

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