About the job
The Field Engineer job is all about installing, diagnosing, maintaining, and servicing computer-related products like desktops, laptops, and printers. This role is crucial in ensuring that End Users receive top-notch support and service, enhancing their productivity. The team thrives on collaboration and professionalism, always aiming to provide a seamless experience for clients.
You'll be responsible for
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Installing and maintaining equipment
Installing, repairing, and maintaining End User Productivity and Service Desk Equipment and Systems at client locations.💻
Providing Level 2 and Level 3 support
Offering both remote and on-site support for incidents and service requests that cannot be resolved by the Service Desk.😊
Ensuring customer satisfaction
Maintaining a high degree of professionalism and ensuring customer satisfaction throughout all transactions.Key criteria
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NV2 Security Clearance
Possession of NV2 Security Clearance is essential for this job.View
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IT support services experience
Demonstrated experience delivering IT support services with specified KPIs.View
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Effective communication skills
Strong verbal and written communication skills are crucial for success.View
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