Unisys
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Lead Technical Field Engineer

Mid levelSeniorFull-timeRemoteAdelaide SA, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

This job is all about providing exceptional remote support to large, complex clients while leveraging advanced technical skills. Success in this position means resolving critical issues and driving continuous improvement in service delivery. The team thrives on collaboration and innovation, ensuring that every client engagement is handled with care and expertise.

You'll be responsible for

🏢

Supporting large clients

Serving as a Remote Onsite Engineer to assist complex clients with a full range of company products and services.
🔧

Performing advanced troubleshooting

Resolving storage and endpoint issues through remote access and break/fix support.
🚀

Driving Continuous Service Improvement

Identifying and implementing opportunities for innovation and process optimization to enhance service delivery.

Key criteria

🔧

Advanced troubleshooting skills

Proven experience resolving complex storage and endpoint issues.

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🖥️

5+ years in enterprise environments

Demonstrated expertise in managing large, complex client systems.

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🔒

NV1/NV2 security clearance

Required clearance for handling sensitive client information.

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5 criteria for this job
Advanced troubleshooting skills
Proven experience resolving complex storage and endpoint issues.

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5+ years in enterprise environments
Demonstrated expertise in managing large, complex client systems.

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NV1/NV2 security clearance
Required clearance for handling sensitive client information.

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Relevant technical certifications
Possession of vendor-specific storage/network certifications preferred.

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Remote collaboration experience
Experience working independently while managing high-priority client relationships.

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