About the job
This job is all about delivering exceptional customer service while being part of a dynamic and supportive team at BOQ Group. By managing home loan applications and building strong relationships, you will play a crucial role in helping customers achieve their financial dreams. The team thrives on collaboration and community engagement, making it a fun and fulfilling workplace.
You'll be responsible for
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Delivering customer service excellence
Supporting the Branch Manager and Lending Specialists to achieve business outcomes by managing home loan applications from submission to settlement.💬
Building relationships
Fostering connections with customers and community groups to enhance brand awareness and trust.🎯
Supporting clients' financial goals
Assisting customers in navigating their lending journey to achieve their financial aspirations.Key criteria
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Customer service experience
Demonstrated experience delivering exceptional customer service in banking or finance.View
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Relationship building skills
Proven ability to build trust and rapport with clients and community partners.View
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Mortgage lending knowledge
Understanding of mortgage lending processes and solutions for clients.View
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