Lending Specialist Support
About the job
The Lending Support Specialist job at Pepper Money is all about being the first point of contact for potential customers, guiding them through their loan journey. This position plays a crucial role in ensuring a smooth transition to lending specialists, making a real difference in people's lives. The team thrives on collaboration and delivering exceptional service, creating a supportive and dynamic work environment.
You'll be responsible for
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Loan prequalification
Assess incoming applications from calls, emails, and web enquiries to ensure they’re ready for review by our credit and lending teams.📞
Customer conversations
Handle inbound and outbound calls, guiding customers through their applications and answering their questions with clarity and care.🔄
Application follow-up
Manage your pipeline of applications, follow up on valuations, and book appointments with our lending specialists to keep things moving.Key criteria
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Customer service excellence
Strong written and verbal communication skills for great customer experiences.View
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Team player
Experience collaborating effectively and supporting peers in a team.View
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Thrives in a fast-paced environment
Ability to manage competing priorities in a dynamic setting.View
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