About the job
The Managed Services, Network Operations Centre (NOC) Manager at Optus is a pivotal job that combines leadership with technical expertise in a fast-paced environment. This role is crucial for ensuring high availability and customer-centric network services, making a significant impact on operational efficiency and customer experience. The team thrives on collaboration and continuous improvement, fostering a culture of high performance and innovation.
You'll be responsible for
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Leading NOC operations
Lead 24x7 NOC operations to ensure consistent delivery of contracted managed services, meeting or exceeding SLAs, performance targets, and customer satisfaction metrics.⚠️
Managing escalations
Act as the primary escalation point for complex incidents, customer issues, and operational risks, managing senior stakeholder communications through to resolution.🔄
Driving continuous improvement
Champion continuous improvement initiatives including automation, tooling enhancement, knowledge management, and productivity uplift across NOC operations.What we're looking for
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Network operations experience
Proven experience managing network operations in high-pressure environments.View
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People leadership skills
Demonstrated ability to inspire and engage high-performing technical teams.View
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ITIL knowledge
Strong understanding of ITIL incident, change, and request management practices.View
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