Datadog3 followers12 jobs

Manager 2, Technical Escalations Engineering

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPosted 2 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is about leading the Technical Escalation Engineering team at Datadog, where you will be the driving force behind customer success and technical excellence. By leveraging your expertise, you will tackle complex challenges, mentor teams, and collaborate with various departments to enhance the overall customer experience. The team thrives on a culture of collaboration and innovation, ensuring that everyone can contribute to Datadog's mission.

Meet the team

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You'll be responsible for

👨‍🏫

Managing and mentoring teams

Overseeing the development and performance of Technical Escalation Engineers and their teams.
🌍

Driving strategic initiatives

Collaborating with senior leaders on global initiatives to enhance customer experience.
✨

Optimizing customer experience

Refining workflows and feedback loops to ensure high standards of support and satisfaction.

Key criteria

👥

Team management experience

Proven experience managing high-performing technical teams.

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📊

Data-driven decision making

Demonstrated ability to leverage data for guiding team performance.

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🤝

Cross-functional collaboration

Experience collaborating with Engineering and Product teams.

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A meaningful career starts with a match

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Think you're a good fit?See what the hiring team are looking for

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4 criteria for this job
Team management experience
Proven experience managing high-performing technical teams.

View

Data-driven decision making
Demonstrated ability to leverage data for guiding team performance.

View

Cross-functional collaboration
Experience collaborating with Engineering and Product teams.

View

Customer success advocacy
Proven track record of enhancing customer experience and satisfaction.

View