NSW Department of Customer Service27 followers234 jobs

Manager, Behavioural Insights Unit

Mid levelSeniorContractHybridSydney NSW, AustraliaPeople and cultureStrategy and analysisPosted 1 month agoVerified 7 hours ago
Pending fitX of Y criteria met

About the job

This job is about leading the Behavioural Insights Unit to improve public services through the application of behavioural science. By managing a diverse portfolio of projects, you will have the opportunity to make a significant impact on various policy areas while fostering a collaborative and innovative team environment. The team values personal growth, learning, and building strong relationships with stakeholders.

You'll be responsible for

📈

Managing behavioural insights projects

Overseeing a portfolio of client-driven behavioural insights projects to provide salient advice to government.
👩‍🏫

Leading a team

Fostering a motivated and collaborative mindset within a team of three to six people.
🔍

Supporting project delivery

Providing strategic judgment and operational pragmatism to support project leads in delivering behavioural interventions.

Key criteria

📊

Behavioural science project leadership experience

Demonstrated experience leading behavioural science projects in government settings.

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👥

Team leadership and staff development

Proven ability to engage, motivate, and develop team members.

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📈

Evidence-based customer experience improvement

Experience generating evidence to enhance customer service delivery.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Behavioural science project leadership experience
Demonstrated experience leading behavioural science projects in government settings.

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Team leadership and staff development
Proven ability to engage, motivate, and develop team members.

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Evidence-based customer experience improvement
Experience generating evidence to enhance customer service delivery.

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Stakeholder relationship management
Strong skills in cultivating relationships with senior stakeholders.

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Behavioural insights application
Experience applying behavioural insights to design and evaluate interventions.

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