Optus6 followers77 jobs

Manager, Contact Centre Enablement

Mid levelFull-timeHybridNew South Wales, AustraliaCustomer service and supportInformation technologyPeople and culturePosted 5 days ago
View your fit0 of 9 criteria met

About the job

The Manager, Contact Centre Enablement job at Optus is all about driving successful operations and product development within a dynamic telecommunications environment. This role plays a crucial part in delivering innovative solutions while collaborating with various stakeholders to ensure the messaging platform operates smoothly. The team thrives on a customer-centric approach, embracing diversity and fostering a collaborative atmosphere.

You'll be responsible for

🚀

Driving successful operations

Responsible for driving successful operations and product development by delivering complex projects and maintaining the messaging platform.
🤝

Collaborating with stakeholders

Work with business stakeholders and IT development teams to gather requirements and provide consult on platform capability.
📊

Monitoring vendor performance

Monitor vendor performance, track key metrics, and implement corrective actions to ensure optimal results.

Skills you'll need

📊

Project management

Demonstrated ability to manage mid-complex projects with multiple stakeholders and tight deadlines.
🗣️

Communication skills

Excellent written and verbal communication skills to effectively present complex ideas to diverse audiences.
💻

Technical understanding

Strong understanding of digital technologies with experience in messaging and/or SaaS technologies.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Experience with digital technologies
Strong understanding of digital technologies, especially messaging and SaaS.

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Stakeholder management skills
Proven ability to foster relationships with diverse stakeholders.

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Project management experience
Experience managing mid-complex projects under tight deadlines.

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Technical proficiency
3+ years in a technical role related to messaging technologies.

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Communication skills
Excellent ability to present complex ideas to varied audiences.

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